Speak to our fragrance consultants: (973)837-6036 x228

Monday - Friday 9AM - 6PM Eastern

Please follow this link to track your order

Frequently Asked Questions

- Are your products genuine?

Yes. We sell only 100% genuine products, exactly the same as in your local major department store. We do not sell knock-offs, grey-market or expired items.

+ Is my information safe with you?

Absolutely. We never share your information with anyone else – Ever! We may occasionally send you valuable offers we think you might enjoy. You may opt-out at any time.

+ I’ve placed an order. What happens now?

We will ship the items you ordered. Our preferred carrier is FedEx/USPS. When we ship your order, we will email you a tracking number. If there is any problem with your order, please let us know and we will fix it.

+ Can my order be shipped Overnight?

No. Unfortunately, fragrance products are classified as ORM-D by all major carriers. We are not permitted to ship our products using services that involve airplanes.

+ What if my order is a gift?

No problem. Go to your shopping cart and enter your zip code as well as your shipping method. You will see “Do you have any gift items in your order?” and “Add gift options”. You can make the entire order a gift, or just individual items.

+ I want to talk with customer service.

Of course! Do you have a Facebook or an Instagram? If so, you can get a quick response if you reach out to us on either of those platforms @elfragrances. Otherwise, you can email us at, or give us a call at 973-786-1867.

If there are any damages to the products at the time you received them, please take a photo immediately and report it to us through either social media direct messaging or email. We cannot assist you if you claim damages without any proof.

Special Concierge Service for People with Disabilities: We have created a personalized concierge service hotline for our friends with disabilities where shoppers can directly speak to our fragrance specialists to attain an even better shopping experience and place phone orders. Our fragrance specialists are trained to provide you with all the information about our products. Please call 973-837-6035 Ext 108 during the hours of 10:00 am to 4:00 pm for this special service available to our shoppers with disabilities. Thank you.